Delete Your Arkanodia Account

How to delete the account yourself

1. Sign in to this website with your Arkanodia account (the same account you use in the game or in the Android app).
2. Open My Account → Delete Account, or go straight to arkanodia.com/account/delete.
3. Enter your password, tick the confirmation box and enter the 6-digit code we send to your e-mail address. The account is deleted the moment the code is confirmed.

Sign in to continue

What is deleted

1. Account name, display name, e-mail address, password and the Discord link.
2. Every character on every realm, with items, equipment, depot, gold, skills and progress.
3. The ArkCoin balance and any item shop purchases still waiting to be delivered.
4. Browser sessions and pending verification codes.

Characters and items are removed from the game servers within a few minutes of the request. You cannot sign in to a deleted account, and the account cannot be restored.

What is kept, and for how long

1. The ArkCoin ledger, transfers, shop purchases and name history, with IP addresses removed, for 12 months — so that disputes about coins and purchases can still be checked.
2. Active ban records, so that a ban cannot be lifted by deleting the account.
3. Connection and login records (IP address, device identifier) until their normal retention of 12 months runs out.

The full list is in section 9 of our privacy policy.

If you cannot sign in

If you no longer have access to the e-mail address or the password, write to the address given in the privacy policy from any e-mail address, naming the account. We will ask you to prove ownership (for example by signing in to the linked Discord account) before deleting it.