Terms of Service
The agreement between you and Arkanodia: accounts, ArkCoins, conduct and moderation
These terms are the agreement between you and the operator of Arkanodia. By creating an account, signing in or playing you accept them. The Privacy Policy explains how your data is handled and is part of this agreement. The Server Rules explain in detail what is and is not allowed in the game and on Discord.
1. Who we are
Arkanodia is run by:
Arkanodia operator (sole trader)
Poland
Poland
E-mail: support@arkanodia.com
2. The service
Arkanodia is a free-to-play online role-playing game in alpha. The game, its world, characters, items, ArkCoins and all other content are a service we provide, not goods you own: you receive a personal, non-transferable, revocable licence to use them for your own entertainment, for as long as the service exists and your account is in good standing.
The game changes often. We may add, change, rebalance or remove content, characters, items, currencies, realms and features, reset or wipe game data during the alpha, and interrupt the service for maintenance. We will announce significant changes in the news section of the website and on Discord, but we cannot guarantee that the service, or any part of it, will stay available or unchanged.
3. Your account
- You must be at least 16 years old to create an account. The registration form asks you to confirm this; we record when you did.
- One person, one account owner. You may create more than one account, but you may not use several accounts to gain an unfair advantage (see the Server Rules), and you may not sell, buy, trade or give away an account.
- You are responsible for everything done with your account. Keep your password private and your e-mail address current: login codes, password resets and important notices go there.
- Account names and display names must not impersonate staff or other players, contain personal data of others, or be offensive, hateful or sexual. We may rename an account that breaks this.
- You can delete your account at any time (section 9 of the Privacy Policy). Deletion is permanent.
4. ArkCoins and purchases
- ArkCoins are a virtual currency that exists only inside Arkanodia. They have no monetary value, cannot be exchanged back into money, cannot be transferred outside the game except through the in-game transfer feature, and are not refundable except as stated below or as the law requires.
- ArkCoins can be bought for real money only inside the Android app through Google Play and inside the Steam version through the Steam Wallet. The price in your currency, including VAT, is shown by Google or Steam before you confirm the purchase. The website, the Windows download and the Discord server sell nothing for real money, and nobody from Arkanodia will ever ask you to pay outside those two stores.
- The purchase contract for an ArkCoin pack is made with Google or Valve as the seller of record, under their terms; we deliver the ArkCoins to your account. Payment methods, invoices and receipts are handled by the store you bought from.
- Right of withdrawal. ArkCoins are digital content delivered immediately. When you confirm the purchase in the store you ask for immediate delivery and acknowledge that you thereby lose your right to withdraw from the purchase once the ArkCoins have been credited (Article 16(m) of Directive 2011/83/EU and the corresponding provisions of Polish consumer law). Google's and Valve's own refund policies may give you more than the law requires; ask the store you bought from.
- If a purchase is refunded, reversed or charged back, the ArkCoins it bought are removed from your account. If they were already spent, your balance becomes negative until it is covered, and repeated abuse of refunds is a reason to close the account.
- Items bought in the website item shop for ArkCoins are delivered to your in-game mailbox. A purchase can be cancelled only before the item has been delivered; contact us promptly if a delivery fails.
- We may change the price in ArkCoins of items and services, and the size and real-money price of ArkCoin packs, at any time for future purchases. Changes never affect ArkCoins already bought.
- Selling, buying or exchanging accounts, characters, items or ArkCoins for real money or anything of value outside the game ("real-money trading") is forbidden.
5. Conduct and objectionable content
Arkanodia is a shared world with open chat. The following is forbidden in the game, on the website and on Discord, whether in chat, whispers, character names or anywhere else players can see it:
- harassment, threats, bullying, stalking and encouraging self-harm;
- hate speech and discrimination on the basis of race, ethnicity, nationality, religion, gender, sexual orientation, disability or age;
- sexual or pornographic content, and any sexual content involving minors;
- content that is illegal where you or we are, including incitement to violence, terrorism, fraud, the sale of drugs or weapons, and infringement of others' rights;
- publishing another person's personal data (real name, address, phone number, photos) without their consent;
- spam, flooding, advertising, scams and phishing;
- impersonating staff or other players;
- cheating, bots, macros, exploits, modified clients, attacks on the servers, and real-money trading, as described in the Server Rules.
You alone are responsible for what you write. Chat is not stored on our servers, but other players can report it with the context they saw, and staff act on reports.
6. Reporting, blocking and moderation
- You can ignore any player in the game, which hides their chat and whispers from you, and you can report a player from the player menu or with
/report; the report carries the last messages you received from that player so that staff can judge it. - Staff (game masters and administrators) review reports and may warn, mute, kick, rename or ban players, remove content, and revoke items or ArkCoins obtained through cheating or fraud. A ban can apply to an account, an IP address or a device, with or without an expiry date, and its reason is shown when you try to sign in. Bans are issued and lifted by staff from the website admin panel; you can contact us on Discord or by e-mail to dispute one.
- We may suspend or close an account that breaks these terms or the Server Rules, that was created with false information, or that is used to attack the service. Closing an account for a serious breach does not entitle you to a refund of ArkCoins or purchases.
7. Your content
Whatever you write in chat, the names you choose and the characters you play are yours, but you grant us a free, worldwide licence to show them to other players, store the parts the Privacy Policy says we store, and use them to run and moderate the service. You must have the right to anything you post.
8. Our content and your licence
Arkanodia, its code, art, sounds, texts, maps, names and the Arkanodia name and logo belong to the operator or to the authors we license them from (see the third-party notices shipped with the client). You may not copy, modify, decompile, redistribute or sell any part of the game, run your own server from it, or use its assets outside the game, except where the law allows it regardless of this clause. You may record and stream your gameplay.
9. Availability, liability and warranties
- The service is provided as it is and as available. We do not promise that it will be free of bugs or interruptions, that game data will never be lost, or that it will stay available for any particular time. Alpha data may be reset.
- To the extent the law allows, we are not liable for loss of game progress, items or ArkCoins caused by bugs, outages, resets or actions of other players, for indirect or consequential loss, or for loss caused by circumstances outside our control. Nothing in these terms limits liability that cannot be limited under the law of your country, including liability for intentional misconduct or gross negligence and your statutory rights as a consumer.
- If something you paid for through Google Play or Steam was not delivered, contact us; we will deliver it or support your refund with the store.
10. Changes to these terms
We may change these terms when the game, the law or our business changes. The version number and effective date at the top tell you which version you are reading. Changes are announced on the website and on Discord at least 14 days before they take effect, except changes required by law or to fix a security problem. If you do not agree with a change you can stop using the service and delete your account; continuing to use the service after the change takes effect means the new terms apply.
11. Governing law and disputes
These terms are governed by Polish law. If you are a consumer in the European Union, you also keep the protection of the mandatory consumer law of your own country. Disputes are heard by the competent Polish courts, or by the courts of your country where consumer law gives you that choice. Consumers may also use out-of-court dispute resolution bodies available in their country; in Poland, information is available from the Office of Competition and Consumer Protection (UOKiK, https://uokik.gov.pl).
12. Contact
- E-mail: support@arkanodia.com
- Discord:
discord.gg/arkanodia